ago. I'd advise trying to go down the. Anyone have a successful chargeback with their bank? More specifically, Bank of America? For context, I signed up for Sinemia October 2018 and paid for a full year. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. Good luck! sabrinahached • 2 yr. When people realize, they often go chargeback through their bank. If the customer does this, they will forfeit their right to claim Alipay’s member protection compensation. While it is a great tool, you gotta make sure you use it right. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. Save that info for the chargeback but adidas won’t care as I still order but do store pick up only as fedex is a criminal organization now stealing packages left and right. That really sucks that you lost $5K and a full year of time wasted on this mess. com, don't. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification. It could be fair to consider a dispute as the first stage in the chargeback process. Google, along with most other companies, do not take chargebacks lightly. 2. I meticulously detail the event, provide my proof, send off my case… and lose. . 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from. This is just venting and sharing but I’m 10/10 losing chargeback cases and not one of them has been legit. Doing a wire or similar payment is equivalent to handing them cash. ago. My payment processors haves saved me and my business. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. by jfduke3. Not sure, either way, this Sony page with the included link, 'Restore account access', should get the process started. Alibaba. Usually, suppliers provide a 40% refund. Alibaba refused to refund me the full amount. I did not make payment through the Alibaba website but through an offline bank wire transfer. It seems to me that this is a very low number for an e-commerce B2B-focused site, and I wonder if I contact a seller. But then we'll see about the chargeback. yes, when you apply for a refund, Alibaba will not refund the transaction fee, they will charge alibaba handling fee. That said, just from the little I know personally, I'd suggest against it and would call Apple directly and escalate. Therefore, if you believe a payment is fraudulent, refund it. Hey all. In companies like these, the people who handle the returns are not the same people who handle chargebacks. ago. So after years of streaming our first chargeback happened. Etsy will dispute it. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. Whatarewegonnadonow • 1 yr. Although CC's and PayPal may be. My worry is that I file the chargeback, *then* they decide to schedule us for a followup. I opened a dispute with Citi and they initially denied my request stating that the goods would be received. Chargeback requested by a buyer. I've performed a CC transaction and immediately the supplier. Best Practices - Sourcing from Alibaba. Now alibaba request to pay 2000usd for storage fees The whole situation is beyond belief. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. I used to work at a bank doing chargebacks, and not too many people know that the regulations and guidelines that your credit card company uses to process chargebacks is freely available on the internet. For example I bought item on alibaba using my paypal account which debit card are linked, then I requested a chargeback to my bank issuer. With a credit card chargeback, whether or not the buyer will be responsible for returning the item is entirely up to the credit card company. Citi Rewards - Billing Disputes . • 1 yr. However you can do a ‘chargeback’ on either a debit or credit card as it isn’t legal protection but is simply something offered by the card companies. Once you have, PayPal will get back to you in three business days or less and instruct you on the next steps to take. A guy we never saw before subbed to the channel and donated 60$ for 6 times. If it's a credit card it will be section 75 and the money will come from the credit card company Amex and I believe the furniture place should get to keep the money you paid. A refund is a two party agreement, between customer and seller, to give you your money back. So I then searched online all over reddit and came to the conclusion that talking to my bank and requesting a chargeback was the best way which they did in under a week of speaking to them. American Express, a leading financial institution, offers a wide range of services including credit, debit, and charge cards, complemented by various travel-related services. I requested a refund on cashapp (like that'll work), reported the account on cashapp, reported the seller's profile on Facebook. We install everything and make it fit as best as possible, for being a cheap knockoff. When you report a dispute on Alibaba, you will need to choose between 3 categories: Trade assurance disputes. 0. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. You need to report your card as stolen, not wait to file a charge back. 2 - 3 years account age. The payment was made on 30th of January and they Shipped it on 13th of February. And if, after carefully checking the bank statement or bill, you still. blaze1234 • 2 yr. com buyers are from more than 200+ countries and regions. It's a tough go especially after 6 months. So after years of streaming our first chargeback happened. Contact your credit card issuer and provide this information: A detailed description of what you ordered. They will hit back with a rebuttal to the chargeback and the bank will take the evidence and. Etsy will eat the cost of the charge back. gov or . Maybe the product you received was defective or you didn’t receive what you ordered. Ask the company if it will reverse the charge. ago. Thanks, I think this one is a grey area because we can't get them to schedule anything. 4 (Card Absent Environment), 4837 (No Cardholder Authorization), and 4863 (Cardholder Does Not Recognize). Yes chargebacks are bad and could get your account banned. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. Alibaba chooses not to read the chats or any evidence i provide. It's handled by the credit card companies, not your e-commerce software provider or even payment processor. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. garyh126 • 8 yr. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. a. 00 to put it on their letterhead. The bank will side with Amazon every time. ago. it can be bought from Alibaba and the cost of buying is 10000RMB. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. 2. The funds will be added back to your account, and after seven days, you will be able to withdraw the funds. I will share the process that I took in. The . Timing a charge back disputes a transaction (and undoes a transaction) but it does not determine who is legally liable for an expense. An example would be the tracking page from USPS with address, delivery status, etc. My package arrived in my city at the local post office (USA) on 06-03. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. Join for free Messages OrdersThe Reddit user, for example, bought a defective item online. 15. Even though I've presented a written document. Stop by a few days later again and pick up a copy of the report. Also they wouldn't sue me because they are most likely in their teens to early twenties. Maybe half the disputes are legit (accidental duplicate charge, typo on dollar amount to charge, etc) and we just accept them, while other half we need to battle. If you prewrite a letter a lawyer can charge as little as $40. ALIBABA SELLER TRIED TO FINESSE ME. The community for Old School RuneScape discussion on Reddit. While Alipay offers no internal dispute resolution services or chargebacks, the customer can still dispute the credit card purchase that funded the Alipay transaction. Our supplier is refusing to refund us unless we send items back. Scummy merchants know this and will thus pull tricks like this. All Shopify does is submit the dispute information to the credit card company. We have never lost a “unacceptable” product chargeback due to this set up. Note: They didnt "chargeback" $500. THis is my first time purchasing from Alibaba, so I don't know if it is just this merchant. QP_marketnetwork • 10 mo. You have to spend the big bucks to make the big. If they don't respond quickly, you may get your money back but assuming the merchant claims there was a no refund policy, you will not. The payment went through and was processed on the Alibaba website but there hasn’t been any funds taken from my bank account. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. Chargebacks cost you, me and every other user money, they arent free of charge and they are a nightmare for sellers too. It's a reversal of the transaction. io is a great solution since it auto-notifies merchants before a chargeback is about to occur, letting you instantly refund the buyer, ultimately allowing you to accept higher-risk payment types to widen your funnel. The package kept getting "updates," for the next week, but stayed in the same distribution center. 4 to Feb. Can't be charged back if there was no charge. I've never done a chargeback but I don't want to make a bad situation worse for anyone over $50. PayPal will ask you to give evidence that they received the item. Make a small order to check it out, the make a bigger order if the are satisfied. com trade partner, our security team has already begun processing your case. Input your full name and bank information. However due to pandemic flight was canceled and there's travel ban, border closings and government mandated travel restrictions. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. Most importantly, it will not affect your cancellation rate. • 1 yr. ago. AliExpress is good for smaller purchases (also good for bulk) and more consumer focused with an ease of shopping and purchasing stages. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. They gave me a provisional credit in the meantime. I called my bank to request a chargeback, gave them all the info, I know I have a good case. They held her money for 6 months. In addition to said above, it's also tecnically illegal to charge back if you received the goods. After multiple transactions ask if you can go back to PayPal and send money as friends to save money on fees on both sides. Of a credit card theif, they will make a couple smaller purchases. PayPal covers unauthorized purchases for chargebacks. We did not sign any documents talking about refund terms. . Specify the merchant and provide information about the transaction you want to dispute. And paying with a credit card gives you the opportunity for a chargeback claim (although that also takes time). Especially going into this time of the year when sales are up and it’s not your “regular” customers. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. Alibaba refund possible? Hello Redditors, I have bulk ordered on Alibaba some customised items. There are several reasons why an issuer might decline a transaction. They claim all their items are unique to their site, however ive found almost all their jewelry on alibaba. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. So I went through my bank. I made an order through alibaba again on December 17th, 2022 So, my alibaba account is still open and functioning. Hey guys i bought an printer for $1500 for my business off alibaba supplier and they completely ripped me off with the printerhead not being able to…View community ranking In the Top 5% of largest communities on Reddit. You should also have the option to "return" and the process will begin on Klarna by pausing your payment and waiting 14 days from the merchant. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. Supplied parts (cheap crappy knockoffs) to be installed. Membership provides significant benefits, including unique rewards, advantageous pricing options, excellent customer service, and numerous travel-related amenities. Gotcha. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . No matter which one you choose, you need to have a SKU label, and it will eventually be listed on Amazon. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. It’s going to cost over $2k to send back. If Amazon has inventory, it is recommended that you send it directly to the Amazon warehouse. level 2. By comparison, correct parts were $14,000, parts supplied were around $5000. Chargebacks instead of disputes everyone! Tips & Reviews. This is why most companies ban accounts and suspend services to anyone demanding a chargeback. It was all paid for on a credit card, and later, all charged back (so everyone lost all their items, plus the money). com Site: International - Español - Português - Deutsch - Français - Italiano - हिंदी - Pусский - 한국어 - 日本語 - اللغة العربية - ภาษาไทย - Türk - Nederlands - tiếng Việt - Indonesian - עבריתView community ranking In the Top 1% of largest communities on Reddit. That really sucks that you lost $5K and a full year of time wasted on this mess. Need advice. When I received the sample all was good and then l the first order which was. A chargeback works. A Visa debit chargeback is similar to traditional credit card chargebacks: a customer calls the bank with a complaint, and funds previously credited to the merchant go back to the cardholder. I sell high ticket items and my AOV is roughly $850. Just an FYI if you want to source some GPU's from Alibaba. Open a dispute and select something like, received wrong or faulty item. When we've dealt with CB's it took several weeks but they successfully recharged the guest. It should only be a last resort and if you don't want your account back. AliExpress is a China-based online store and a part of the huge Alibaba Group. Chargeback flow They donate $100, decide to charge back They pull back their money and you lose the $100 plus $15 because apparently it costs visa a lot to refund money 🙄 They don't profit doing this. It doesn't extend to bank transfers. If Alipay payment processor don't have internal dispute resolution then how they defend their seller for a chargeback? comments sorted by. CREDIT CARD CHARGEBACK REQUESTED. Pretty crazy story. We just provide information of this check out process, screen shots of these policies and proof that the customer did not return the unsatisfactory product. . When they arrived, they had stains all over them and were completely different than the samples we received. Goods get send to their country. Some Disputes are completed without a chargeback. It was made explicitly clear the timeline was the biggest priority, and that was the only reason I purchased from this seller. Still, others use the two terms interchangeably. Getting a refund from Google is not a chargeback. If the dispute is valid, you will be asked to respond with your side within 5 days. Vendor usually will try to resolve once they get the charge back, but also may let you know that you’ll be blacklisted if you don’t cancel it. It has nothing to do with Shopify. So, the buyer should send additional information, such as reports, good quality analysis, and solid visual proof. PSA: do not do a chargeback with your bank for purchase protection. They say they don't care about terms. Share this graphic on your website or blog. My account was hacked and someone made an order to Singapore then opened a chargeback. This morning I then receive an email from my bank with the report that amazon has included stating that "amazon is contesting our actions of claiming back. My package arrived in my city at the local post office (USA) on 06-03. I escalated the dispute and it sat in my list for about A MONTH with absolutely no updates whatsoever so I decided to just bring it up with my bank and. gov means it’s official. Log in to Online Banking and select the account with the transaction you'd like to dispute. We would like to show you a description here but the site won’t allow us. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. This is why when one recieves steady donations, is to keep a set amount of money In the E-Wallet so it covers the charge backs for at least 14 days. The customer's credit card company / bank makes the determination on the chargeback. I work for one such company currently, and as soon as a chargeback is processed, their account and the credit card used for the purchase is banned from making any further purchases, but. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. Take pictures of all serial numbers, model numbers, and boxing it up with the shipping label and then pictures of the receipt from where you dropped it off. The case with PayPal was closed on December 15th, 2022. In this case, Alibaba asked for additional evidence to prove the buyer was correct. Gbpacker22 • 1 yr. There are several reasons why an issuer might decline a transaction. Just choose a signficant over-promise and you should be okay. If you forgot to cancel, then you should be contacting the company and asking for them to refund you but it's up to them. This is a friendly reminder that r/smallbusiness is a question and answer subreddit. Online purchases are categorized as card-not-present (CNP) transactions. 91%) stock has been on quite a roller-coaster ride over its history. The payment is pending, so the seller has not been paid, it's flagged as possible fraud or stolen credit card. Screw the scammers (sellers/merchants). Ali baba dispute team is a joke. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. You need to call someone at pay pal and figure out what you can do in this situation and why they are charging back you. All you can do is contact them AFTER the reversal of chargeback is complete and apologize. If you chargeback this indeed puts your account at risk as you are well aware. So I just finished paying for my first initial payment on Alibaba. A girl I knew got banned from the website. If you paid using a credit card through PayPal, immediately call your credit card company and do a chargeback. Same. No matter what you use as a third party, their is always the risk of charge backs. Your story doesn't add up as you can't get both Steam chargeback ban and Origin chargeback ban at the same time due to how whole system works, refunds, 2 weeks offered for you in Steam to do so. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. After 4weeks of dispute, uploading evidences and all, the battle is lost. If they’re refusing to provide service, you can get a 120 day extension based on the date of expected receipt (date they terminated), no more than 540 days since the original charge. To all participants. In this scenario, however, the dispute would. Vendor gets penalized for charge backs and can lose Visa (for example) as a payment option if they get too many chargebacks. There are good post about finding reputable suppliers, just Google or search reddit. Zelle does not officially, but yes. View community ranking In the Top 10% of largest communities on Reddit. 10. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. If you have a linked bank account, they will first take out any money in there. ago. Affiliate twitch. ago. In addition they could lock your account. In October my sister and I had a hostel booked in Munich with a 9am check-in time. I was unaware that the chargeback would lock my account and I needed access to be able to buy/sell/trade my account. This a common M. They call the bank and say they didn’t but those. Stop by a few days later again and pick up a copy of the report. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. ago. Doing a chargeback should be considered a. • 2 yr. Keep it short (get to the point, quickly). The financial institute then will charge PayPal $15 for disputing the charges. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. From your computer: 1. Here is the digest — you. The customer's credit card company / bank makes the determination on the chargeback. eilzaabeth Buyer + Seller • 1 yr. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. Long story short, check-in never occurred; we waited hours as our check-in time kept getting pushed back and back, we were told 10, then noon, then 1, then 2, then 3, then 5. 2 more replies. Save up for physical stock (not from AliExpress) before starting if you really need to. Alibaba's Final Decision . With each chargeback the issuer selects and submits a numeric reason code. (Linking a bank account to paypal is a bad idea, in general. I really recommend you to employ an agent to do source and do quality checks in China for any of your sourcing needs. It was when I was new so I didn’t realise I could report it to depop. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. E) Final decision and ultimatum by Alibaba. Otherwise if we have a couple chargebacks with Shopify Payments, we’ll have a couple ruined months. First chargeback. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. ago. How alipay send evidence paypal chargeback . They simply got AMEX to rebill the account for the amount in question after you disputed it after they submitted information and AMEX determined it was valid, though AMEX do allow you to reopen the dispute, and if you have anything else to say or add. It's located in settings>payments>shopifypaymants:manage. If you want to buy all those mining parts you buy off Amazon (risers, frames, fans, etc. I followed the instructions in the email on how to request the documents pertaining to the decision, but all I received was a statement. We get our money back plus the $15 chargeback fee. 4 years ago. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. I figure Airbnb will ban me, kill my account, and fight it. SandAndShells • 2 yr. Alibaba (BABA-1. Alibaba customer. We opened a refund dispute and escalated it today. Almost all platforms are vulnerable to chargebacks, because it’s not the. I've read cashapp will close your account if you initiate a chargeback. The only recourse you have is through your credit card company and a chargeback. Most game companies don't bother to pursue legal action, so they simply ban your account. if you file a chargeback, they might recharge you after it clears. and now I’m forced to file a chargeback, capital. If you don't want charge backs remove donations and ask for donation through bits and subs, outside of that if you really want donations then twitch says not to touch any donations for Atleast 8-12 months to be safe for charge backs. you work it out with the supplier. Only if she wins the chargeback. Alibaba's "Trade Assurance" is heavily biased towards the seller to the point that they're flat out disregarding any evidence I posted. I own a small business and this holiday season I opened a small holiday pop up shop at a market. Offline order disputes. -Number three, monetize the value of non. Messaged the buyer that the item was definitely delivered to their home, and suggested they contact eBay for a good faith credit and see if they are. My dispute period has expired, and even if it hasn't expired, and the outcome was in the seller'a favour, I would still ask the same question about chargeback :( Reply More posts you may like Update: Alibaba Warning. Join for free Messages OrdersHelp with defective/damaged Alibaba order. DlnnerTable. Citigroup Inc. In my claim I provided evidence of me trying to contact Sinemia to get a refund (they replied via email and said. Great reach expansion: Alibaba. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. How does amex take care of these matters? If they did a chargeback then it would typically go under investigation. Even with clear evidence it's unlikely Alibaba will issue a refund of any kind. I decided to go ahead and place a second. The expected delivery date. . therefore can anyone on reddit help in this situation as both the supplier and Alibaba are both acting unprofessionally and basically incompetant. They said up to 21 business days for a refund. 8 comments. Join for free Messages Orders Help with defective/damaged Alibaba order. Essentially I want to purchase them. They get free products and their money back. Reservation total $2000. VRBO has a chargeback team. I work for a credit card processor. Alibaba ( BABA 1. Most 3PL's should handle that no problem, especially if you provide the order in an ARN. My account was hacked and someone made an order to Singapore then opened a chargeback. Hi, I was wondering if anyone can offer some advice please. Still, others use the two terms interchangeably. Yeah, I'm not trying to defend coinbase. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. 8. Buyer Protection Program Shop Confidently and safely with Buyer Protection Program. Chargebacks are not intended to be used simply because you're unhappy with the good or service. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. You’d be surprised how much vat and import tax you’ll have to pay on top of shipping. Help. A chargeback works its way from the issuing bank through the card network and to the merchant's acquiring bank. This person did a mobile check-in and received a mobile key so he never came to front desk to use his card. i How to Do a Chargeback Without Breaking a Sweat The chargeback process is tiring and time-consuming, and understanding the process is important. The transaction was done outside of Alibaba buy paying through CC via PayPal invoice. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence.